Refund Policy
Coffee Orders
Coffee is roasted fresh to order, so we’re unable to accept returns. If your order arrives damaged or incorrect, please contact us and we’ll make it right.
If a package is returned to our roastery, we’ll reach out to confirm your details (such as updating an incomplete address) and arrange to reship the same contents.
We want you to enjoy your coffee. If the coffee you received wasn’t to your taste, let us know—we’ll help match you to another coffee we think you’ll love.
Subscription Orders
Subscription coffees are roasted and shipped on a recurring schedule just for you. Because of this, all subscription sales are final.
- You can manage your subscription anytime through your account, including updating your address, pausing, or canceling future shipments.
- If a subscription order arrives damaged or with the wrong item, please contact us so we can send a replacement.
- If a subscription package is returned to us, we’ll contact you to confirm your shipping information and reship your order.
Merchandise & Non-Coffee Items
We accept returns on unopened and unused merchandise (such as brew gear, apparel, or accessories) within 30 days of delivery. Contact us to arrange a return. Refunds will be issued once the item is received and inspected.
Refunds & Processing Time
Once your return is approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process the refund.
- Shipping costs are non-refundable.
- In cases of damaged or incorrect items, replacement orders will be sent at no additional cost.