Terms Of Service
Who We Are
Our website address is: https://joecoffeecompany.com.
At Joe Coffee, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.
Information We Collect and Why
Contact Forms
When you fill out a contact form, we collect the information you provide (such as name, email, and message) to respond to your inquiry. We keep these entries indefinitely for customer service purposes. This information is not shared with third parties.
Account Information & Orders
If you create an account or place an order, we collect personal details such as your name, billing and shipping address, email, and payment information. We use this information to fulfill your order, manage your account, and provide customer support.
Cookies
We use cookies to improve your shopping experience:
- A temporary cookie checks if your browser accepts cookies.
- Login cookies (two days) and display preference cookies (one year) save your settings.
- Selecting “Remember Me” keeps you logged in for two weeks. Logging out removes login cookies.
Embedded Content
Some pages may include embedded content (e.g. videos, images, or articles). Embedded content from other sites behaves just as if you visited that site directly, which means those sites may collect data, use cookies, and track your interaction.
Analytics
We use Google Analytics and Jetpack to better understand how visitors use our site. These services have their own privacy policies that govern how your information is handled.
Email Marketing
If you opt in through our website or during checkout, we may send you emails about new products, events, or offers. You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of the email.
Online Advertising
We may use online advertising and social media platforms to share updates with you. Ads you see may be personalized based on your browsing activity. If you do not want to see personalized Facebook or Instagram ads, you can adjust your privacy settings within those platforms.
Shopify & Third-Party Services
Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products and services to you.
- Data Storage: Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall.
- Payment Processing: If you choose a direct payment gateway (such as credit card), Shopify stores your payment data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete the purchase. After that, your information is deleted.
- Third-Party Apps: We may use approved Shopify apps to enhance your shopping experience (such as shipping tools, loyalty programs, or marketing integrations). These apps may access limited customer data required to perform their services.
For more details, please review Shopify’s Privacy Policy.
Who We Share Data With
- Email Marketing: If you sign up for our newsletter, your information is shared with Mailchimp, which has its own privacy policy.
- Advertising Platforms: If you use Facebook or Instagram, you may see Joe Coffee ads in your feed. These platforms manage their own data collection and privacy practices.
- Spam Detection: Visitor comments may be checked through an automated spam detection service.
- We do not sell or trade your personal data to third parties.
How Long We Keep Your Data
- Comments: Comments and related metadata are kept indefinitely to recognize and approve follow-ups.
- Accounts: For registered users, we store the personal information in your profile. You may edit or delete your information at any time (except for your username). Website administrators can also access and update this information.
Your Rights
You may request:
- A copy of the personal data we hold about you.
- Correction or deletion of your data (except for information we must keep for legal, security, or administrative reasons).
To make a request, please email us at hello@joecoffeecompany.com.
How We Protect Your Data
- Our website is protected with a Let’s Encrypt SSL certificate to keep your data secure during transmission.
- Payments are processed through Shopify’s secure payment gateway and are not stored on our servers.
- We use reCAPTCHA for site protection, which is subject to Google’s Privacy Policy and Terms of Service.
Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact us at:
📧 hello@joecoffeecompany.com